At Ciranta Bloom, we treat your personal information with the same care we give our flowers. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa when you visit our website or purchase from our online store.
Information We Collect
When you browse our website, place an order, or contact us, we may collect the following personal information:
- Any information you choose to share with us via forms, messages, or enquiries
- Full name
- Email address
- Contact number
- Delivery and billing address
- Order details and preferences
- Payment information (processed securely through trusted third-party payment providers)
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
How We Use Your Information
- Your personal information is collected and used lawfully and transparently to:
- Send promotional or seasonal updates, only if you have opted in.
- Process and deliver flower orders.
- Communicate with you regarding purchases, deliveries, or enquiries.
- Improve our website, products, and customer experience.
- Maintain internal records for business and legal purposes.
Legal Basis for Processing (POPIA)
We process your personal information in terms of POPIA on the following lawful grounds:
- Our legitimate business interests, provided these do not override your rights
- Your consent
- The necessity to perform a contract (such as fulfilling an order)
- Compliance with legal obligations
Sharing of Personal Information
Ciranta Bloom does not sell or trade personal information.
We may share your information only with trusted third parties where necessary, including:
- Payment gateways
- Courier and delivery partners
- Website hosting and technical service providers
All third parties are required to protect your information and use it only for the purpose for which it was shared.
Data Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure. While no online system is entirely risk-free, we strive to keep your information secure and well-guarded.
Cookies
Our website may use cookies to enhance your browsing experience, understand site traffic, and improve functionality. You may disable cookies through your browser settings, though some features of the website may not function optimally.
Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or updating of your information
- Withdraw consent for marketing communications
- Request deletion of your personal information, subject to legal requirements
To exercise any of these rights, please contact us.
Third-Party Websites
Our website may contain links to third-party websites. Ciranta Bloom is not responsible for the privacy practices or content of those external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.
Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Ciranta Bloom
info@cirantabloom.co.za